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Salesforce Certified Sales Cloud Consultant Sample Questions (Q156-Q161):

NEW QUESTION # 156
Cloud Kicks has configured Einstein Activity Capture (EAC) for email and is waiting to deploy it. In the meantime, a consultant is preparing training to help end users get up to speed on the product.
Which two points should the consultant include in the training information?
Choose 2 answers

A. Users can choose to show emails added via EAC in the Related Lists activities view.
B. Users can set their Excluded Addresses list which takes priority over the global Excluded Addresses list.
C. Users can share individual emails or make them private.
D. Users must connect an email account to Salesforce and agree to terms before they can send emails in Lightning.

Answer: A,D

Explanation:
Einstein Activity Capture (EAC) allows users to store emails and attachments in Salesforce and have them visible in the Activity Timeline and Related Lists. Users can choose to show emails added via EAC in the Related Lists activities view.
To use Einstein Activity Capture, users must connect their email accounts to Salesforce. They must also agree to the terms of the service provider before they can send emails in Lightning.

NEW QUESTION # 157
Which two processes should be recommended to track campaigns that influence won opportunities? Choose 2 answers

A. Add campaigns to opportunities when the campaign is related to a contact that is assigned a contact role on the opportunity prior to the close date
B. Automatically add child campaigns of the primary campaign source if the child campaigns have an end date that falls before the opportunity close date.
C. Have representatives populate a field on the opportunity record with the dollar amount of the expected revenue from the campaigns that influenced the opportunity.
D. Have the administrator specify a time frame that limits the time a campaign can influence the opportunity after the campaign first associated date and before the opportunity created date.

Answer: C,D

NEW QUESTION # 158
Cloud Kicks has organization-wide defaults set to Private for Account.
With the rollout of Opportunity Teams, what should a consultant consider?

A. Account should be set to Public Read first.
B. The Opportunity will be implicitly Write for the team,
C. Opportunity should be set to Public Read/Write first.
D. The Opportunity's Account will be implicitly Read for the team.

Answer: D

NEW QUESTION # 159
The Cloud Kicks pipeline and forecasting reports are inaccurate because sales reps are creating opportunities after they are already closed won. Sales management wants visibility into how often the sales reps are creating these types of opportunities.
Which solution should the consultant recommend?

A. Run the Opportunity Pipeline standard report to view the upcoming opportunities by stage.
B. Configure a report that displays opportunities that have an earlier closed date then created date.
C. Implement automation to update the opportunity to the first stage in the sales process.

Answer: B

Explanation:
A report that highlights opportunities with a closed date earlier than the created date would directly address the issue of opportunities being created after they are already closed. This report helps sales management gain visibility into how frequently this occurs and enables them to identify patterns or specific reps who may need additional training or oversight.
While the Opportunity Pipeline report provides an overview of upcoming opportunities by stage, it does not specifically address discrepancies between created dates and closed dates. Automation to update the opportunity stage could help manage data integrity but does not provide the necessary visibility into how often opportunities are created late.
Salesforce Documentation Reference:
Create Custom Reports on Opportunities
Understanding Opportunity Fields

NEW QUESTION # 160
A sales rep owns an opportunity and can view the associated account, but is unable to view contacts on that account.
What should the consultant recommend to allow account owners to selectively share an account's contacts with opportunity owners?

A. Transfer contact ownership from themselves to the opportunity owner.
B. Add opportunity owners to the Opportunity Team and configure contact sharing.
C. Add opportunity owners to the Account Team and configure contact sharing.
D. Transfer account ownership from themselves to the opportunity owner.

Answer: C

NEW QUESTION # 161
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