Pass Guaranteed Quiz First-grade Salesforce - CRT-261 - Valid Certification Preparation for Service Cloud Consultant Braindumps
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Salesforce CRT-261 is a certification exam designed for professionals who want to validate their skills and knowledge in the field of Service Cloud. Certification Preparation for Service Cloud Consultant certification exam is intended for individuals who have extensive experience in implementing Service Cloud solutions and are looking to validate their expertise in this area. By passing CRT-261 exam, candidates can demonstrate their ability to design and implement Service Cloud solutions that meet the needs of their clients.
Salesforce CRT-261 (Certification Preparation for Service Cloud Consultant) certification exam is designed for professionals who want to demonstrate their expertise in implementing and managing customer service solutions using Salesforce Service Cloud. Certification Preparation for Service Cloud Consultant certification is ideal for individuals who work as service cloud consultants, customer service managers, or system administrators.
In order to prepare for the Salesforce CRT-261 Certification Exam, candidates are recommended to have practical experience in Service Cloud implementation and management. Candidates are also advised to take the Salesforce Service Cloud Consultant training course, which covers all the topics and concepts included in the exam. Additionally, candidates can also use study materials and practice exams to prepare for the exam. Passing the Salesforce CRT-261 Certification Exam is a great way to showcase your expertise in Salesforce Service Cloud and improve your career prospects.
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Salesforce Certification Preparation for Service Cloud Consultant Sample Questions (Q43-Q48):
NEW QUESTION # 43
A Contact Center Manager is implementing a new customer care program and wants to specifically measure customer loyalty.
Which three measures satisfy this requirement? Choose 3 answers
Answer: A,B,E
NEW QUESTION # 44
Universal Containers wants to display a history of all of today's changes to a case in the order that occurred on a single page view. This requirement includes comments, emails, and edit to case fields.
What tool should a consultant recommend to implement this requirement?
Answer: A
NEW QUESTION # 45
Universal Containers would like for article to be different channel for social interactions.
What solution should a consultant recommend?
Answer: C
Explanation:
Explanation
Setting up communication channel layouts in the object manager to use Insert Article into Social post is a solution that can enable article insertion into social interactions in Lightning Knowledge. Communication channel layouts allow administrators to customize how articles appear in different channels, such as email, chat, or social media. Insert Article into Social post is an action that allows agents to insert articles into social posts using Social Customer Service. Verified References: :
https://help.salesforce.com/s/articleView?id=sf.knowledge_communication_channel_layouts.htm&type=5 :
https://help.salesforce.com/s/articleView?id=sf.knowledge_insert_article_content_email.htm&type=5 :
https://help.salesforce.com/s/articleView?id=sf.social_customer_service_overview.htm&type=5
NEW QUESTION # 46
Universal Containers wants to notify Support Managers when a new case has been untouched for more than two business days.
Which approach should a consultant implement?
Answer: C
Explanation:
Explanation
Case escalation rules are used to automatically escalate cases based on certain criteria, such as case age, priority, status, or owner. Escalation rules can trigger actions such as sending email notifications, assigning cases to queues or users, or changing field values. Case escalation rules are the best approach to notify Support Managers when a new case has been untouched for more than two business days. Verified References: Service Cloud Consultant Certification Guide & Tips, Set Up Escalation Rules
NEW QUESTION # 47
Universal Containers' support team requires its customers to submit their support inquiries via free form email (Outlook, Gmail, Yahoo, etc). Additional requirements are listed below:
* Support attachments up to 30 MB per inquiry
* Over 10,000 inquiries per day
What solution should a consultant recommend to meet these requirements?
Answer: C
NEW QUESTION # 48
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